The World Consumer Forum 2014 Research, showed that virtually all business that exist in today's world have ties with digital, mobile and online transaction ranging from e-Banking, e-payment for product, rendering services digitally, sales of products and services through online and mobile means to consumers.
All these accumulated together have changed our world. At the comfort of our offices and homes people can Bank, pay for goods and services, book tickets online, pay for utilities bills, recharge cable TV, pay school fees and several transaction are done digitally in our today world.
As Companies and individual businesses grow daily, it is important to place priority on consumer rights and satisfaction in other to maintain scale of growth in this our present day competitive business world.
These consumer complaints and unsatisfactory
services is a big concern to Regulatory Agencies, stakeholders and business
owners who are offering various products and services to consumers in this 21st
century digital economy.
There are currently more than 120 million mobile phone subscriptions in Nigeria and about 400 million subscribers in Africa, the Internet is used by more than 250 million African citizens and in Nigeria according to NITDA 2014 Report, and we have 44 million internet users. More than half of Nigeria and African consumers have made at least one online purchase in the last Twelve months about 80% of online consumers are using price comparison website to find better deals.
This summit is designed uniquely to develop solutions to individuals, companies and multinational companies on ways to resolve and give satisfaction to consumers who uses digital payments( like mobile Banking, POS, online payment and banking, Automated teller machines {ATM} and other payment platform designed for consumers). A consumer will use the ATM and the consumers gets alert the account has being debited, but the consumer will never get the cash which debit alert was received. The consumer will report to the Bank and these complaints will linger for days and into months. The Central Bank of Nigeria and other experts will educate consumers and providers of these services on how to resolve this complaint at the comfort of your home.
The
issue of booking ticket online without getting required services will be
addressed and resolved at the summit; with the summit airline passengers will
know how to necessary steps to get solution from airline companies without the
stress of waiting for several days and months to get complaints resolved.
Airline companies and Travel Agencies will also understand the best mechanism
to resolve passenger complaint as quickly as possible.
The
emerging online shopping and e-markets of today is trend everybody is happy
with. At the comfort of your home and offices, you can buy and shop online
without going through traffic and wasting your time. But, a lot of consumers
are crying and complaining that they are unsatisfied and cheated by some online
shopping companies. Consumer companies are either the products paid for are
different from what is delivered or payments are made but the online shopping
company claims the payment made did not reflect on their account; when this
payment discrepancy arises the consumer will either loose his money or tears
will begging to flow from the consumers who will waste his airtime making calls
for several days that will run into weeks until it will be resolved or never
resolved. This summit is intended to educate online shopping companies and
consumers the quickest way to address consumer conflicts.
Another
area that Nigerians are cheated is the new digital electricity billing regime,
Hotels, Companies, Homes and offices are paying through their nose and do not
understand how the reading of digital meters reads so unfairly, This summit
will host the chairman on Nigerian Electricity Regulatory Commission(NERC) and
other stakeholders to unveil the solution to the menace to consumers.
The
Nigerian Communication Commission is also on ground to make consumers
understand their rights as well as make telecom providers (GSM providers)
understand their roles and responsibilities to mobile phone users. Knowing what
to do when your phone credit is wrongly debited and services not satisfactory
makes you a king in your telecom world.
This Summit is geared towards providing a platform that will inculcate solutions to consumers and providers of consumers products and services in the emerging digital and online transaction viz a viz; ecommerce transaction, online Banking, online payments, e-Transacts, e-payment, e-Services and other digitally related transaction by applying international standards in consumer relations.
This
summit will present to participants the best brain and experts as well as the
regulatory bodies in major digital economy new era system.
The
Director General Consumer Protection council of Nigeria (CPC), Central Bank of
Nigeria (CBN) Standard organization of Nigeria (SON) National Information
Technology of Nigeria (NITDA) World Consumer Forum(WCF), Vogue Pay Nigerian
Civil Aviation Authority and other Airline and booking companies, Nigerian Bar
Association, Nigerian Association of Travel Agencies, Federation of Tourism
Association Nigeria and High Court Judges, E-payment companies will be on
ground to educate consumers and providers on solutions to long awaited consumer
unsatisfactory services in our today digital economy.
The
benefit of attending this summit is enormous and success it will add to your
businesses life can never be quantified. The only way to appreciate this
wonderful and power parked summit is to attend this summit; the benefits are
immediate and continuous.
The
summit is scheduled to take place as follows:
Venue: Ladi Kwali Hall,
Sheraton Hotel Abuja.
Date: 29th –
30th July. Time 9am – 4pm
daily.
Registration is free,
but participants must pay for breakfast and lunch for the rich five star hotel
meals at a discounted meal fee of N15, 000.00 for two days, here participants
will have room to network and grow their consumer business platform.
Certificates will be awarded
to all participants and lawyers will receive accredited continuing legal
education mark certificates from the Nigerian Bar Association (NBA).
2015 Consumer Summit
Theme “Consumer rights and protection in
the emerging Digital Economy in Africa”.
Register now at the summit website @ www.worldconsumerforum.org
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FIRST TO KNOW!!!
ABUJA SUMMIT
SECRETARIAT
Kenuj
02 Mall
Suit
D5 and B09
Kaura
District FCT-Abuja
Tel:
+234(0)92910888 234(0)811618484 234(0)8183822890
Email:info@worldconsumerforum.org
Websit:www.worldconsumerforum.org
LAGOS SUMMIT
SECRETARIAT
Epic
Legal, No 28,
Fola Osibo Road, Lekki Phase 1,
Lagos State-Nigeria
Fola Osibo Road, Lekki Phase 1,
Lagos State-Nigeria
Tel:
+234(0) 8023373453.
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